FAQ
Everything You Want to Know Before Moving Day
What is the difference between a binding and a non-binding estimate?
A binding estimate locks in your price regardless of the actual weight or time the move takes. A non-binding estimate is an approximation that may change based on actual conditions. We always explain which type applies to your quote and provide everything in writing before the job begins.
Can I leave clothes inside dresser drawers during the move?
For lighter items like folded clothing, leaving them inside is usually fine. We recommend removing anything heavy, fragile, or breakable — full drawers add significant weight and can stress the dresser frame during loading. Your crew will advise you on the day if adjustments are needed.
Do I need to be present during the entire move?
We recommend having a responsible adult on site at both the origin and destination to answer questions, approve placements, and sign off on the completed move. If that’s not possible, let us know in advance and we’ll coordinate an alternative handoff process.
How do you protect hardwood floors and carpets during the move?
Our crews use floor runners, felt pads under furniture legs, and corner protectors on door frames as standard practice. For longer jobs or older flooring, we can add additional protective measures — just let your coordinator know during booking.
What size truck will be used for my move?
Truck size depends on the volume of your inventory. After reviewing your move details, we assign a truck — typically ranging from 16 to 26 feet — that fits your load without requiring multiple trips. Larger moves may use two vehicles if needed.
Can I pack my own boxes and still use your moving service?
Absolutely. Many customers prefer to pack themselves and have us handle the loading, transport, and unloading. Just note that items packed by the customer fall under limited liability — we recommend proper box sealing and labeling to reduce risk.
Do you move items into storage units or storage facilities?
Yes. We can transport your belongings directly to a storage facility in or around Houston. If you need help sourcing a climate-controlled unit — especially important in Houston’s humidity — our coordinators can point you toward trusted local options.
What happens if the moving truck can't access my street or building?
In cases where a full-size truck cannot safely reach your location — narrow streets, low clearance, restricted zones — we use a smaller shuttle vehicle to transfer items. This may affect timing and cost, so it’s worth flagging any access issues when you book.
How do you handle antiques or artwork that requires special care?
High-value or irreplaceable items get custom wrapping using double-layered blankets, acid-free paper, and foam padding as needed. We can also build custom crating for particularly fragile or oversized pieces. Let us know in advance so we allocate the right crew and materials.
Can you move a home gym or heavy exercise equipment?
Yes. Treadmills, weight benches, cable machines, and free-weight racks are all within our scope. Some equipment requires partial disassembly for safe transport — our crew handles that as part of the service.
What if my new home isn't ready on moving day?
It happens. If your new address isn’t accessible when expected, we offer short-term storage-in-transit so your belongings stay safe until the destination is ready. Contact your coordinator as early as possible if your timeline changes.
Do your movers work on weekends and holidays?
Yes. We operate seven days a week including most holidays. Weekend and holiday slots fill up faster, so we recommend booking those in advance. Same-day availability on weekends varies by season.
Can I add items to my move after booking?
Yes, additions are common. Contact your coordinator at least 48 hours before the move to update your inventory. Last-minute additions on moving day are handled at the crew’s discretion depending on truck space and schedule.
How do I know my belongings won't be mixed with another customer's items?
Every move gets a dedicated truck for that job. We do not consolidate or share truck space between unrelated customers, so your belongings are loaded, transported, and unloaded without any mixing.
What should I do with valuables like jewelry, documents, or cash?
We recommend keeping personal valuables, important documents, financial items, and irreplaceable keepsakes with you rather than placing them on the truck. These are not covered under standard moving liability and are best transported by the customer directly.
Do you offer flat-rate pricing instead of hourly?
For most local moves we bill hourly, which works in the customer’s favor for faster jobs. Flat-rate quotes are available for long-distance moves and certain commercial projects. Ask your coordinator which model makes sense for your specific situation.
How do you handle moves in high-rise buildings with strict rules?
We contact building management before your move date to confirm elevator reservation windows, approved loading zones, and any required certificates of insurance. This preparation prevents delays and keeps your move compliant with building regulations.
Can you move a vehicle, motorcycle, or boat?
We focus on household and commercial goods rather than vehicle transport. For cars, motorcycles, or watercraft, we can refer you to a licensed auto transport partner in the Houston area.
What if I need to cancel or reschedule my move?
We understand plans change. Cancellations or reschedules made at least 48 hours in advance are handled without a fee. Shorter-notice changes may carry a small administrative charge depending on crew allocation. Contact us as soon as you know so we can adjust.
Is there anything I should do to prepare appliances before moving day?
Yes. Refrigerators should be defrosted and emptied at least 24 hours in advance. Washing machines need the drum secured and hoses disconnected. Gas appliances must be disconnected by a licensed technician before our crew can move them. We’ll send a full appliance prep checklist after booking.