Last updated: 01.04.2026
These Terms and Conditions (“Terms”) set out the rules governing your use of the website https://armstrongrelocationviaeandi.com (the “Site”) and the moving and related services (the “Services”) offered by Armstrong Relocation-United Van Lines (“we”, “us”, or “our”). By accessing the Site or using our Services in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms.
1. Use of the Site
To use the Site and engage our Services, you must be at least 18 years old and legally capable of entering into enforceable contracts.
You agree to submit accurate, truthful, and up-to-date information whenever you request a quote, schedule a move, or complete any form on the Site. You are solely responsible for the accuracy of the information provided and for any activity conducted under your name or contact details.
We retain the right to decline service, revoke access, or cancel any booking at our discretion if we determine that these Terms have been violated or that the Site or Services are being misused in any way.
2. Quotes, Estimates, and Bookings
All quotes and estimates issued by Armstrong Relocation-United Van Lines are prepared based on the details you provide, including your inventory description, property access conditions, travel distance, and any special handling requirements.
Estimates are not guaranteed and may be revised if the actual conditions of the move differ materially from the information originally submitted. The final invoice will reflect the services actually rendered.
Some bookings may require a deposit or prior payment authorization. Applicable payment terms, cancellation conditions, and any additional requirements will be communicated in your booking confirmation or in a separate service agreement. You are responsible for reviewing all documentation carefully and informing us promptly of any discrepancies.
3. Customer Responsibilities
By booking our Services, you agree to:
- Have all items appropriately packed and ready for transport on the scheduled date, unless packing has been expressly included as part of your service agreement.
- Arrange safe, clear, and lawful access to all relevant locations — including elevators, loading areas, stairways, and any spaces requiring prior building authorization.
- Inform us ahead of the move of any items that are fragile, high-value, oversized, or require special care or equipment.
- Operate in compliance with all relevant laws, local regulations, and building-specific rules that apply to your move.
- Confirm that you are the legal owner of all goods being transported — or that you hold documented authorization from the owner to arrange their transport.
4. Exclusions and Prohibited Items
We reserve the right to refuse to transport certain categories of items, including but not limited to:
- Hazardous materials, flammable substances, explosives, or chemical compounds
- Illegal goods or items prohibited under applicable law
- Perishable food, live animals, or living plants, unless explicitly authorized in a written agreement prior to the move
If any prohibited items are loaded without our prior knowledge or consent, you will bear full responsibility for any resulting damages, regulatory fines, or legal penalties.
5. Payment Terms
Payment conditions are as specified in your estimate or booking confirmation. Unless a separate written arrangement has been made, a deposit is generally collected prior to the move date, with the remaining balance due once the Services have been completed.
Additional charges may apply for services or circumstances not reflected in the original quote — such as supplementary labor, inventory changes, extended waiting time, extra stops, long carries, or stair carries.
Where payment is not received by the agreed due date, we may apply late payment fees and, to the extent permitted under applicable law, withhold delivery of your goods until the outstanding balance has been settled in full.
6. Cancellations and Rescheduling
All cancellations and rescheduling requests are subject to the notice requirements and associated fees outlined in your estimate, booking confirmation, or our applicable cancellation policy at the time of booking.
Cancellations or changes made with insufficient notice may result in partial or full forfeiture of any deposit paid, or in additional charges to offset costs we have already incurred in preparation for your move.
In the event that we need to cancel or reschedule due to circumstances outside our reasonable control — including severe weather, unsafe operating conditions, or mechanical failure — we will inform you as promptly as possible and make reasonable efforts to arrange an alternative date that works for you.
7. Liability for Loss or Damage
Our liability for any loss of or damage to goods in our care is governed by applicable law and any specific valuation terms set out in your estimate or bill of lading.
Upon delivery, you are expected to inspect all items and record any visible damage on the delivery documentation before signing. Claims for damage that was not apparent at the time of delivery must be submitted in writing within the timeframe specified in your service documentation.
The extent of our liability may vary depending on the valuation coverage level selected. Enhanced protection options may be available at an additional cost. We are not responsible for damage arising from events beyond our reasonable control, pre-existing defects in the goods, or improper customer-supplied packing.
8. Limitation of Liability
To the fullest extent permitted by applicable law:
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages of any kind, including but not limited to loss of income, loss of data, or loss of business opportunity.
- Our total liability under these Terms or in connection with any individual Service shall not exceed the total amount actually paid by you to Armstrong Relocation-United Van Lines for the specific move or service from which the claim arises.
These limitations do not apply to any liability that cannot be restricted or excluded under applicable law.
9. Intellectual Property
All materials published on https://armstrongrelocationviaeandi.com — including written content, graphics, logos, photographs, and software — are owned by or licensed to Armstrong Relocation-United Van Lines and are protected under applicable intellectual property laws. Reproduction, modification, distribution, or creation of derivative works from any Site content is prohibited without our express written permission.
10. Privacy
Your use of the Site and our Services is also subject to our Privacy Policy, which is incorporated into these Terms by reference. By using https://armstrongrelocationviaeandi.com, you confirm that you have reviewed our Privacy Policy and consent to the data practices described therein.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted in accordance with the laws of the state where Armstrong Relocation-United Van Lines primarily conducts its operations, without application of conflict of laws provisions.
In the event of a dispute arising from or related to these Terms or the Services provided, the parties agree to first attempt resolution through direct communication by contacting us at [email protected] or . If an informal resolution cannot be reached, disputes shall be brought exclusively before the competent state or federal courts in our principal jurisdiction, and you consent to their personal jurisdiction and venue.
12. Changes to These Terms
We may update these Terms periodically to reflect changes in our operations, legal requirements, or business practices. Any revised version will be published on https://armstrongrelocationviaeandi.com alongside an updated “Last updated” date. Your continued use of the Site or Services following the effective date of any changes will be treated as acceptance of the updated Terms.
13. Contact Information
For any questions or concerns regarding these Terms, please reach out to us through one of the following channels:
Through the contact form on https://armstrongrelocationviaeandi.com
By email: [email protected]